Sub‑processors
What is this page? This registry lists third‑party service providers that Luarc Technology Private Limited ("Luarc") engages as sub‑processors to support our products and services (e.g., VMS/ANPR, traffic enforcement analytics, dashboards). These vendors may process limited personal information on our behalf subject to contractual, technical, and organizational safeguards. See our Privacy Policy.
Effective: 8 November 2025 • Timezone: Asia/Kolkata
We conduct due diligence, execute DPAs (and SCCs/UK Addendum where required), and assess security posture for each provider. We do not sell personal information or allow cross‑context behavioral advertising.
| Provider | Purpose | Typical data types | Context | Processing location | Transfer mechanism | DPA / terms | Notes |
|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure: hosting, storage, compute, databases, networking, security services for Luarc cloud and some edge services | Account metadata, logs, support artifacts; customer data only when customer opts for Luarc-hosted cloud | Processor | Primarily India (ap-south-1); optional EU/US regions if contractually agreed | SCCs/UK Addendum when applicable; regional controls | View | Customer-selected region honored where supported |
| Cloudflare | CDN, TLS termination, WAF, bot & DDoS mitigation | IP addresses, URLs, headers, limited logs; no video content persisted | Processor | Global anycast network; data minimized and cached | SCCs/UK Addendum | View | Can be bypassed for private links |
| Twilio SendGrid | Transactional email (OTP, alerts, reports, password reset) | Email addresses, message metadata; email content (transactional only) | Processor | EU/US data centers (per vendor routing) | SCCs/UK Addendum | View | Opt-out respected for marketing |
| Razorpay / Stripe | Payments processing for subscriptions and invoices | Payment tokens, billing contact, business identifiers; no card numbers stored by Luarc | Processor | India (Razorpay) / Global (Stripe) | RBI/PCI-DSS; SCCs/UK Addendum as applicable | View | Vendor PCI-DSS compliant |
| Zendesk / Freshdesk | Customer support ticketing and communications | Contact details, ticket content, logs, attachments (as provided by user) | Processor | EU/US/India (per vendor) | SCCs/UK Addendum | View | Only one of these will be active for Luarc—confirm per contract |
| Sentry | Application error tracking and crash reporting | Error payloads, stack traces, minimal contextual metadata; no video payloads | Processor | EU/US (per project settings) | SCCs/UK Addendum | View | PII scrubbing enabled by default |
| Datadog | Logs, metrics, and traces for observability | Service logs/metrics (minimized); IPs; resource identifiers | Processor | EU/US (per site) | SCCs/UK Addendum | View | Log masking rules applied |
| Google Workspace | Business email and storage of contracts & lawful support artifacts | Emails, names, business contact info, documents shared with Luarc | Processor | Regional (per admin setting) | SCCs/UK Addendum | View | Least-privilege access enforced |
Updates & notifications
We may add or replace sub‑processors as our services evolve. For material changes, we notify customers by email or in‑product at least 30 days in advance where contractually required. To subscribe to updates, email privacy@luarc.com with subject "Subscribe to Sub‑processor Updates" from your account email.
Objecting to a sub‑processor
If you are a contracted customer and object to a change on reasonable privacy/security grounds, email legal@luarc.com within the notice window. We will work in good faith to provide an alternative or discuss options.
Regional notes
- EU/UK GDPR: We rely on SCCs/UK Addendum for international transfers plus technical measures.
- India DPDP 2023: Processing limited to legitimate uses/consent as applicable; grievance: grievance@luarc.com.
- California CCPA/CPRA: We act as a service provider; no sale/share of personal information.
Change log
- 2025‑11‑08 — Initial publication of Luarc sub‑processor registry (v1.0).
Need a signed copy of our DPA or security overview? Email legal@luarc.com.